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Term And Conditions

  1. HALO Website Terms of Use

    These Terms of Use govern your use of the HALO website and, unless otherwise stated, to your use of any other website or mobile application owned or operated by HALO Food Delivery (collectively the “Websites”). Please read these Terms of Use carefully before using the Websites.

  2. Agreement to Terms

    By using the Websites, you agree to these Terms of Use and the HALO General Online Privacy Policy (for visitors who are eighteen years of age or over) or the HALO Children’s Online Privacy Policy (for visitors who are under eighteen (18) years of age) which are incorporated herein by reference. Each time you use the Websites, you reaffirm your acceptance of the then-current Terms of Use. If you do not wish to be bound by these Terms of Use, your only remedy is to discontinue using the Websites.

    HALO may change these Terms of Use at any time and in its sole discretion. The modified Terms of Use will be effective immediately upon posting and you agree to the new posted Terms of Use by continuing your use of the Websites. You are responsible for staying informed of any changes. If you do not agree with the modified Terms of Use, your only remedy is to discontinue using the Websites.

  3. Accounts

    You may be required to create an account and specify a password to use certain features on the Websites. You agree to provide, maintain and update true, accurate, current and complete information about yourself as prompted by the registration processes. You may not impersonate any person or entity or misrepresent your identity or affiliation with any person or entity, including using another person’s username, password, or other account information.

    You are entirely responsible for maintaining the confidentiality of your password and your account. And you are entirely responsible for all activity made by you or anyone that uses your account. You agree to safeguard your password from access by others. If you believe that your account has been compromised, you must immediately contact us by mail at: info@halo.com.my or send a message to our fb messenger service. You agree to indemnify and hold harmless HALO for losses incurred by HALO or another party due to someone else using your account as a result of your failure to use reasonable care to safeguard your password.

    Question

    Questions? Comments? Please send an email to us at info@halo.com.my

  4. Cancellation

    Cancellation of Order are not allow. The restaurant would have started to prepare the food and therefore no refunds would be possible. In the event of a cash-on-delivery order, your order will be delivered as instructed and cash must be collected by the rider.

  5. Activities Prohibited on the Websites

    The following is a partial list of the kinds of conduct that are illegal or prohibited on the Websites. HALO reserves the right to investigate and take appropriate legal action against anyone who, in HALO's sole discretion, engages in any of the prohibited activities. Prohibited activities include — but are not limited to — the following:

    • Using the Websites for any purpose in violation of local, state, or federal laws or regulations;
    • Posting Content that infringes the intellectual property rights, privacy rights, publicity rights, trade secret rights, or any other rights of any party;
    • Posting Content that constitutes cyber-bullying, as determined by HALO in its sole discretion;
    • Posting Content that depicts any dangerous, life-threatening, or otherwise risky behavior;
    • Posting telephone numbers, street addresses, or last names of any person;
    • Posting URLs to external websites or any form of HTML or programming code;
    • Posting anything that may be “spam,” as determined by HALO in its sole discretion;
    • Impersonating another person when posting Content;
    • Harvesting or otherwise collecting information about others, including e-mail addresses, without their consent;
    • Allowing any other person or entity to use your identification for posting or viewing comments;
    • Harassing, threatening, stalking, or abusing any person;
    • Engaging in any other conduct that restricts or inhibits any other person from using or enjoying the Websites, or which, in the sole discretion of HALO, exposes HALO or any of its customers, suppliers, or any other parties to any liability or detriment of any type; or
    • Encouraging other people to engage in any prohibited activities as described herein. HALO reserves the right -- but is not obligated -- to do any or all of the following:
      • Investigate an allegation that any Content posted on the Websites does not conform to these Terms of Use and determine in its sole discretion to remove or request the removal of the Content;
      • Remove Content which is abusive, illegal, or disruptive, or that otherwise fails to conform with these Terms of Use;
      • Terminate a user’s access to the Websites upon any breach of these Terms of Use;
      • Monitor, edit, or disclose any Content on the Websites; and
      • Edit or delete any Content posted on the Websites, regardless of whether such Content violates these standards.
      • HALO Trademarks and Copyrights

    All trademarks, logos, and service marks displayed on the Website are registered and unregistered Trademarks of HALO and/or third parties who have authorized their use (collectively the “Trademarks”)

    You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these Trademarks in any way. The use of HALO's trademarks on any other website is strictly prohibited. All of the materials contained on the Websites are copyrighted except where explicitly noted otherwise. HALO will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution. HALO neither warrants nor represents that your use of materials displayed on the Websites will not infringe rights of third parties not owned by or affiliated with HALO. Use of any materials on the Websites is at your own risk.

  6. Governing Law and Severability

    These Terms of Use shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of laws rules. You expressly agree that the exclusive jurisdiction for any claim or dispute under the Terms of Use and or your use of the Websites resides in the courts of Malaysia, and you further expressly agree to submit to the personal jurisdiction of such courts for the purpose of litigating any such claim or action.

    If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. No waiver of any provision in these Terms of Use shall be deemed a further or continuing waiver of such provision or any other provision.

  7. Payment

    Cash, Visa, Mastercard, online banking. The provider reserves the right to provide other payment methods or to no longer offer certain payment methods. The end customer bindingly chooses the payment method when placing the respective order. Provided that the end customer chooses an online payment method, the payment might be processed by an external payment provider cooperating with the provider. Card data will in this case be stored for future orders by the payment provider, on the condition that the end customer chooses the respective storage of such and hereby gives consent to it.

  8. Warranties

    The Websites and the Content are provided on an “as is” basis. To the fullest extent permitted by law, HALO, its parent, subsidiaries, and affiliates (the HALO entities), and each of their agents, representatives and service providers, disclaim all warranties, either expressed or implied, statutory or otherwise, including but not limited to the implied warranties of merchantibility, non-infringement of third parties rights, and fitness for particular purpose. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you. The HALO Entities, their agents, representatives and service providers cannot and do not guarantee or warrant that: (a) the Websites will be reliable, accurate, complete, or updated on a timely basis; (b) the Websites will be free of human and machine errors, omissions, delays, interruptions or losses, including loss of data; (c) any files available for downloading from the Websites will be free of infection by viruses, worms, Trojan horses, or other codes that manifest contaminating or destructive properties; (d) any Content you post on the Websites will remain on the Websites; or (e) the functions or services performed on the Websites will be uninterrupted or error-free or that defects in the Websites will be corrected.

  9. Termination

    HALO has the right to terminate your account and access to the Websites for any reason, including, without limitation, if HALO, in its sole discretion, considers your use to be unacceptable, or in the event of any breach by you of the Terms of Use. HALO may, but shall be under no obligation to, provide you a warning prior to termination of your use of the Websites.

  10. Contact Us

    Questions? Comments? Please send an email to us at info@halo.com.my